PARK RANGER

 

Under general supervision perform a variety of work activities while providing customer service in the operation of recreational, historic or natural features of the area, or historic objects /artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Job Duties:

Outdoor Recreation & Programmatic:

• Host visitors.
• Conducts interpretive programs and may lead guided walks or hikes.
• Provides information in response to visitor questions, directions, guidance, and concerns.

Customer Service:

• Provides customer service by phone and in-person and respond to publics inquiries about park

hours, accommodations, reservations.

Cash Handling:

• Perform cashier duties at Contact Station/Gift Shop.
• Collect and account for fees for park admission and store purchases.

Public & Staff Safety:

• Promote the safety of park visitors and enforce Park rules and protect Park resources.
• Utilize two-way radio communications system.
• Confers with local officials and law enforcement officers.
• Completes all necessary reports concerning incidents.
• May lead and assist in training subordinate staff.

General maintenance and Cleaning:

• May maintain, inspect, repair park buildings for any problems or hazards, completion of various

carpentry, improvement and repair projects while following maintenance standards.

• General cleaning of facilities as necessary.

Reporting:

• Completes reports regarding activities, transaction and progress covering a specified time period

or project completing.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Principles and processes for providing customer and personal services.
• Park rules/ regulations, fees and revenue functions.
• Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
• General office procedures.

Skills in:

• Public relations and information dissemination.
• Customer service.
• Active listening.
• Critical thinking.
• Driving and operating automotive equipment.
• Basic curatorial techniques.
• Multi-tasking; and de-escalation techniques.

Ability to:

• Research of natural or historical information.
• Performing math calculations.
• First aid techniques.
• Oral and written communications.
• interpersonal relationships.
• Deescalate upset or non-compliant visitors.

Selective Preference(s):

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

Pre-Employment Requirements:

• Must possess and maintain a current Arizona Driver's license appropriate to assignment.
• Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide.

Benefits:

The State’s comprehensive benefits package includes, affordable medical, dental, life, and short-term disability insurance plans. Top ranked retirement and long-term disability plans, deferred compensation plan. Accrued sick leave and vacation leave, ten paid holidays per year and wellness plans.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Contact Us:

Recruitmenthr@azstateparks.gov